Privacy Policy - FreshGrass

MASS MoCA hosts and co-produces The FreshGrass Festival (the “Festival”) and (this “Site”) with our partner, FreshGrass Live, LLC. Thank you for your interest in and support of the museum, the Festival, this Site and our partners. Both your privacy and your satisfaction with the Festival are important to us, so MASS MoCA and FreshGrass Live, LLC are providing this notice (the “Policy”) explaining when this Policy is effective, what information we collect from you, how we might use it, how we may change this Policy, and the steps you can take to ensure that your personal information is protected.

Agreement to Terms of Policy and Terms of Use

All of the activities in which you may engage on this Site are voluntary. You are not required to provide any personal information to us unless you choose to access features on this Site which require the information. If you do not agree with the terms of this Policy, then you should immediately exit this Site and discontinue using this Site. The Terms of Use of this Site are expressly incorporated herein by reference and made a part of this Policy. By using this Site, you signify that you agree to the terms of this Policy as well as to our Terms of Use.

Effective Date and Changes to Policy

This Policy is effective as of April 15, 2014, and will remain in effect except with respect to any of its provisions that are changed in the future, in which case the changes will become effective on the date they are posted on this Site or we otherwise notify you of the changes. We reserve the right to change this Policy at any time. Changes, modifications, additions, or deletions will be effective immediately upon their posting to this Site. Your continued use of this Site after we post any such modifications will constitute your acknowledgment of the modified policy and your agreement to abide and be bound by the modified policy.
Ticketing Policy:
When you purchase tickets you will be directed to MASS MoCA’s ticketing services website for the completion of your order. Please remember that your ticket purchase is for a rain or shine event. There will be no refunds, and all acts and programs are subject to change.

Information We May Collect:

We may collect two basic types of information through this Site: “personal information” and “non-personal information.” Personal information is information that identifies you as an individual, including but not limited to your name, your email address, your postal address, telephone number and credit card or other payment account number. Non-personal information is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity. This non-personal information may include “click stream data” (server address, domain name). We may use click stream data for traffic analysis or e-commerce analysis of our website, to determine which features of our Site are most or least effective or useful to you. We may also use cookies to gather information about your visits to the Site and enhance your experience. The click stream data may also contain a “Do Not Track” signal or mechanism. This Site does not respond to “Do Not Track” signals or mechanisms.

This Site is controlled and operated by us from inside the United States, and is not intended to subject us or any of our partners to the laws or jurisdiction of any state, country or territory other than that of the United States. By using this Site and submitting any personal information, visitors from outside acknowledge that the Site is subject to United States law and consent to the transfer of personal information to the United States, which may provide a different level of data security than in their country of residence, and waive any claims that may arise under their own national laws.

How We Use Your Information 

We will primarily use the personal information you provide and any non-personal information we receive from you to provide products and services to you, including, but not limited to, the following:

To administer a content promotion survey or other site and to provide you with the relevant product or services (for example, to deliver the FreshGrass Award or announcements related to it).

To send you information or materials via email about products, offers and news we think might interest you. This information may relate to products, offers and news of the Festival, MASS MoCA, our partners, or their selected commercial partners. For example, we might contact you from time to time with products or services from our Berkshire area non-profit programming partners if we think their programs will be of interest to you.  You may opt-out from receiving information from us at any time and ask us to remove your contact information from our database by sending an email to [email protected] If you prefer not to receive marketing-related email messages from us or any of our partners, you may opt-out of receiving such messages by following the “unsubscribe” instructions in the latest such message you receive from our partners or us.

To analyze visits to the website and learn about the interests of our visitors in aggregate and also on a personal level to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.

Notwithstanding any other provision of this Policy to the contrary, we reserve the right to disclose your personal information to others as we believe is appropriate (a) under applicable law; (b) to comply with legal process; (c) to respond to governmental requests; (d) to enforce our Terms of Use; (e) to protect our operations or those of our partners; (f) to protect the rights, privacy, safety or property of MASS MoCA, FreshGrass Live, LLC, our partners, you or others; and (g) to permit us to pursue available remedies or limit the damages we may sustain.

Protection of Your Information

We use reasonable organizational, technical and administrative measures to protect personal information under our control. Security measures and tools, such as firewalls, are in place to help protect against loss, misuse and alteration of the information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. By using this Site, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through this Site and that any personal information, non-personal information, or other data or information received from you through this Site is provided to us at your own risk, which you expressly assume.

Notice Concerning Children

We are a general audience Site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.

Disclosing Information to Third Parties

Other than to our partner, FreshGrass Live, LLC, or the companies controlling or belonging to it for the purposes set forth above, and except as described in this Policy, we do not sell, trade or otherwise transfer your personal information or non-personal information to third parties without informing you in advance. We provide some of our services through contractual arrangements with affiliates, service providers, partners and other third parties (collectively, “service partners”). Our service partners may use your personal information to operate our Site and to deliver their services. These service partners will only use your data for the purpose of carrying out the work as agreed with us and will be required to keep the information confidential. We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.


All the information on this Site is published in good faith and for general information purpose only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on our Site is strictly at your own risk and we will not be liable for any losses and damages in connection with the use of our Site.
From our Site, you can visit other websites by following hyperlinks to these sites. While we strive to provide only links to useful and ethical websites, we have no control over the content and nature of these sites and the links to other websites do not imply a recommendation for all the content found on these sites. 

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. This Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This Policy only applies to information collected through this Site. This Policy does not apply to any information we may collect from you in any place other than this Site.

Questions or Comments

If you have any questions or comments relating to our Site or this Policy, send an email to [email protected]